Frequently Asked Questions

 
 

Where are you located?

Country Kennel is located on Royster Road. Off of  Highway 150 - between Summerfield and Brown Summit. In addition, our Sister kennel: Best Friends Bed and Biscuit is located 5 minutes away on Spencer Dixon Road - down the street from Northern Middle and Northern High School.


Do I need a reservation?

Yes, reservations are required. A reservation made in advance will secure your spot in Boarding and Daycare. You will receive a confirmation number when reserving your pet's stay. Calling ahead is beneficial during busy weekends, holidays and summer. You can call us at (336) 644-1095 or use our online contact form to request a reservation. A representative will call and provide you with a confirmation number if we have availability.


Does my pet need to have certain vaccinations prior to boarding?

Country kennel does require all pets in our care to be fully vaccinated in accordance to North Carolina state regulations prior to check in

Country Kennel requires proof of RABIES, DHLP-P and BORDTELLA vaccines.      

Vaccination schedules vary depending on your veterinarian’s policies and procedures. Please consult with them to ensure that your pet is current on each vaccine before their visit with us. We ask that you either contact your veterinarian directly and have them fax us a copy of vaccines at (336-644-9404) or bring a copy and present proof upon check-in.        


What if my pet is on medication?

We are more than happy to dispense oral and topical medications in your absence.  We require that you provide your medications in their original pill bottle or packaging and we will administer them as directed with no additional cost.   At this time, we are not able to give any injections or intravenous medications.


What if my pet becomes ill or requires medical attention during their stay? 

 In the event your pet requires medical attention, we will refer to your contact list for the current visit and make every effort to reach you or your designated emergency contact.  We will transport your pet to their regular veterinarian to ensure continuity of care, however if they are unavailable, we will transport your pet to the closest veterinary emergency clinic.

 


Will My Pet Require A Flea and Tick Treatment?

Yes. We want to maintain a pest-free environment. All dogs are required to have flea and tick prevention. If your pet is not on any prevention, we offer a single treatment of Frontline.  Cost will be determined by the size of your pet.


 Will My Pets Be Placed with Other Pets?

No. Pets from different families are never boarded together. Each pet enjoys his or her own personal space.


 Can My Pets Stay Together?

Yes. Family members may stay together, however in the event of a “disagreement”, we will separate pets for their safety.


   Can we bring our pet’s food from home? 

Yes. Country Kennel understands the importance of continuity when it comes to your pet’s diet.  Please provide your pet’s food in a sealed container or in individual Ziploc baggies labeled with your pet’s first and last name. If you do not want to bring your pet’s food, Country Kennel will be more than happy to feed your pet our food. We feed Kirkland chicken/rice dry or can food.    


  Can we bring our Pet’s own bedding from home

Sorry, but due to  sanitary and pest control purposes,  all bedding is provided for our guests by Country Kennel. Each guest will also enjoy their very own Kurnada bed along with plenty of comfy fleece blankets which are changed and laundered daily.


Can we bring toys from home?

Due to liability concerns, Country Kennel does not allow outside toys. We do however supply all guests with in house toys to play with during playtimes. We promise your pet will have lots of fun and excitement. 


 Do you offer Doggie Daycare?

Yes. Country Kennel has a wonderful Daycare program.  All dogs are evaluated first before they can comingle with others.  Each of our Daycare staff is trained in dog behavior and is aware of what to pay close attention to when dogs are in a social setting.   Your pet will have a blast playing in our playgrounds. They can enjoy some additional outside time and meet some new lifetime friends.  In addition, you can visit Country Kennel Facebook page and see your pet playing while your away. 


 Do you offer grooming or bathing?

Yes.  Country Kennel offers full spa services.  You can choose to treat your furry friend to a bath, brush, nail trim and ear cleaning before they return home. Perhaps they need a full haircut service with our professional dog groomer!  Just ask our receptionist to schedule an appointment.


   May I call to check on my pet?                                                           

Absolutely! We want to give you peace of mind that your pet is safe, comfortable, and happy while you are away.  Feel free to call our front desk to check on your loved one during our business hours as often as you would like.  Upon check in, we will ask for a contact phone number and/or email in case  one of our owners or managers have any questions or concerns. 


Do you board Cats?

Country Kennel does not board cats, however our sister kennel Best Friends Bed and Biscuit has a beautiful Catnip Cottage.  Please feel to contact them directly to make a reservation. (336) 643-9096


Can we tour Country Kennel?

   Of course!  All of us here at Country Kennel want you to feel comfortable leaving your pet with us.  We would love for you to come visit and meet our staff. We all take great pride in our kennel.  It is exceptionally clean, safe, and fun.  You never need an appointment to tour our facility, we just ask that you tour during our normal business hours.